Who We Are
Sheraton Caregivers is a Senior Care Westport provider that is privately owned and locally operated, offering non-medical care, homemaker, and companion services. Since 2011, we have proudly served the needs of seniors and individuals with disabilities or chronic conditions at their private residences or in assisted living facilities in CT throughout Connecticut.
Under the leadership of our founder and CEO, Gillian Issacs, Sheraton Caregivers has a unique story that sets us apart. Over a decade ago, Gillian established our company with a vision to deliver companion care services that are genuinely compassionate and personalized. Today, under her guidance, Sheraton Caregivers continues to remain deliberately different from other providers by focusing on quality senior care and maintaining our commitment to excellence.
Whether you need 24 hour in home caregivers, companionship care, or homemaker services, our dedicated team is here to support you and your loved ones. At Sheraton Caregivers, we believe in creating meaningful connections and providing the highest level of care to ensure our clients live comfortably and independently.
Our Story
It all began with a young woman, Gillian Issacs, a fresh college graduate eager to make her mark on the world but still trying to figure out where or how to start. By chance, a close friend told her about a job opening to provide care to a woman with advanced dementia, whose husband could no longer care for her alone. Gillian decided it was the perfect first job, giving her time to consider her true passion and career path.
For several years, Gillian continued to provide 1-1 in-home care. She felt compelled to extend her care footprint to positively impact more lives. While motivated to expand her reach, she remained steadfast that the quality and level of in-home care she provided could not and would not be compromised.
Driven by her incredible passion, spirit, and unwavering entrepreneurial mindset, Gillian was determined to make this a reality. She realized the only way to ensure the highest level of quality care was to open her own entity where she could develop and manage the approach and process to providing in-home care and carefully handpick each caregiver. Her goal was to hire only those who shared her passion, motivation, and a ‘care-first’ mindset—caregivers who viewed this role not just as a job, but as a profession. People who, like her, were driven by a commitment and desire to personally serve and care for others to the best of their ability.
In 2012, Gillian made this happen. She and her sister founded Sheraton Homecare, establishing Sheraton Caregivers Senior Care Westport with these strong principles in place. Through a hands-on, ‘care-first’ approach, Gillian and her sister built their clientele and gained a reputation for providing high-quality in-home care and personal service. Today, Sheraton Caregivers continues to thrive, offering compassionate senior companionship, personal care services, and live-in caregivers to clients throughout Westport and the surrounding communities in Connecticut.
Two years later, things changed quickly for Gillian. In 2014, she returned to her calling as a personal caregiver. This time it was very personal. She became the full-time caregiver for her father in South Africa. Over the next three years, while caring for her dad, Gillian experienced firsthand what it was like for her clients and their families. She witnessed the flaws in the healthcare system from the perspective of both the family member and the caregiver. This experience taught Gillian just how important it was to advocate for the best care for a loved one when they can no longer advocate for themselves. Gillian’s role was not only to care for her dad’s daily living needs but also to serve as his care advocate.
Upon returning to the US after her father passed, Gillian was ready to take on her own in-home care entity. Her sister agreed. Branching out in 2017, she founded Sheraton Caregivers to provide private, in-home care personalized to the needs, interests, and hobbies of each person they care for.
Sheraton Caregivers’ passion, compassion, ‘care-first’ mindset, and commitment to providing high-quality in-home care remain unwavering. Under Gillian’s leadership, a disciplined approach and process transcends the organization, from how each caregiver is selected, onboarded, and continually trained, to learning, developing, and applying best practices in caregiving, problem-solving, and communications.
Gillian views the role of the personal caregiver as especially important to ensuring a successful outcome. To do her part in ensuring that caregivers receive the training they need to become skilled professionals, she recently founded the Connecticut Health Care Institute to formally train caregivers in this profession. While not mandatory, Sheraton Caregivers are strongly encouraged to enroll in this formal training to further their education. She provides reduced tuition to help them.
Gillian recognizes the challenges associated with the caregiver profession and fully invests in each Sheraton Caregiver to ensure they are always recognized and shown how greatly they are valued. This commitment has resulted in record-breaking levels of caregiver satisfaction, loyalty, and retention.
With a team of tenured, professional caregivers inspired and well-trained to provide personal in-home care, Sheraton Caregivers also enjoys extraordinarily high levels of client satisfaction, loyalty, and retention. Under Gillian’s direction and guidance, Sheraton Caregivers provides a very personal, hands-on, highly communicative, empathetic, compassionate, and problem-solving approach to providing in-home care—an approach that is deliberate and perceived as uniquely different.
Setting out to leave her mark on the world, Gillian Issacs has already done so. She has built a legacy for excellence in care and continues to bring this to life each day through Sheraton Caregivers, making the company a trusted name for elder care, companion care services, and live-in caregivers throughout Westport and the surrounding communities in Connecticut.